Tips for Choosing the Right Commercial Cleaning Company
Keeping your business clean and well-maintained is crucial for creating a safe and inviting environment for your employees, customers, and visitors. While some companies may choose to handle cleaning duties in-house, others prefer to outsource this task to a professional cleaning service provider. However, with so many cleaning companies out there, it can be challenging to choose the right one for your business. Here are some tips to help you make the right choice:
Consult Industry Experts:
While salespeople may also provide quotes for many cleaning companies, their expertise may be limited. In order to obtain the most accurate quote for a cleaning service, we recommended consulting directly with someone with hands-on industry experience or the owner of the company, as they will ultimately be responsible for the cleaning.
Determine Your Needs:
Before looking for a cleaning company, it's important to figure out what cleaning services you need. Determine the frequency of service based on factors such as foot traffic, staff numbers, business needs, and your's business cleaning budget, if applicable. It's also important to understand the scope of services needed, including specific areas that require cleaning.
Also, consider whether you need additional services such as window washing, off-site rubbish disposal, hygiene consumables supply and management, floor polishing, or other related services.
Once you have a good understanding of your requirements, you can schedule a site visit with a cleaning provider to gather their opinions and address any doubts you may have.
Look for Experience:
Cleaning is not an easy task as it may seem. It requires years of experience to perfect a high level of quality while providing great customer care. For a cleaning company to offer excellent cleaning services, it is important that they have sufficient experience in cleaning. This involves having the necessary systems, procedures, equipment, expertise, and knowledge.
Check for Insurance and Vetting:
Ensure that the cleaning business you choose is fully insured and vetted. This will protect your business in case of any accidents or damages that may occur during the cleaning process.
Guarantees & References:
A confident cleaning business should be able to provide references to establish credibility in a crowded industry where everyone claims to be the best. Additionally, they should have the confidence to offer guarantees on their services to ensure customer satisfaction.
Understand the Cleaning Industry:
It is important to have a basic understanding of the cleaning industry to make informed decisions.
Check out this article from Radio New Zealand that sheds light on the problems and unethical behaviour within the cleaning industry. : Insight: Cleaning Franchises - Business Opportunity or Dirty Business? | RNZ
Unfortunately, some unethical operators in the cleaning industry under-quote their competitors to win contracts to sell or franchise it. This undervalues their own services and results in unfair payments to the franchise or cleaner on the ground. This ultimately leads to poor-quality cleaning services and cutting corners.
When cleaners are given less time or pay than what is needed to do a job, then the quality of service often suffers as cleaners take shortcuts to finish the job in lesser time than allocated. This results in poor service and unfinished tasks that were originally promised to be completed.
At Waikato Cleaning Services, we believe in providing our clients with upfront and transparent quotes. Few things we do differently to fight against these issues are:
- Our quotes include the estimated cleaning hours for each visit and a detailed task list.
- Our cleaning vehicles are equipped with GPS tracking, and customers can request records anytime.
- We train our cleaners in the most efficient cleaning techniques and methods, utilising tried and tested equipment. A well-trained cleaner can clean a site more quickly and effectively than one with insufficient training. This enables the cleaners to utilise their time in detailed and unrushed cleaning.
- We focus on delivering accurate quotes and ensuring our team is paid and treated fairly!
Consider Green Cleaning:
If your business is committed to sustainability and the environment, consider a cleaning company that uses eco-friendly cleaning products and practices.
Transparency & Frank Communication:
Choose a transparent cleaning company. They should provide a detailed scope of work tailored to your site and be clear about pricing structure, fees, and policies for cancellations, rescheduling, and customer complaints. Transparency ensures no surprises, so choose a cleaning business that values open communication.
Also, choose a cleaning company that values communication and customer service. They should be responsive to your needs and able to address any concerns you may have. It's also advisable to ask for direct contact with the cleaning team.
Obtain quotes from multiple cleaning companies to compare prices and services. However, keep in mind that the cheapest option may not always be the best choice.
By following these tips, you can make an informed decision when choosing a commercial cleaning company, saving you time, hassle, and investment in the long run. Keep in mind that selecting the right cleaning company can positively impact your business's growth. All the best!